Privacy policy
Legal & Information
Privacy Policy
This Privacy Policy describes how slvrsleep.com.au (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at info@slvrsleep.com.au or by mail at the address below:
28A Vincent Street, Edithvale VIC 3196, Australia
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information".
Device Information
Order Information
Customer Support Information
Minors
The Site is not intended for individuals under the age of 14. We do not intentionally collect Personal Information from children. If you are the parent or guardian of a child and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:
- — We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at shopify.com/legal/privacy.
- — We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We may share information about your use of the Site, your purchases, and your interaction with our ads with our advertising partners.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at networkadvertising.org.
You can opt out of targeted advertising through the following links:
- — Facebook: facebook.com/settings/?tab=ads
- — Google: google.com/settings/ads/anonymous
You can also opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Lawful Basis
Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:
- —Your consent
- —The performance of the contract between you and the Site
- —Compliance with our legal obligations
- —To protect your vital interests
- —To perform a task carried out in the public interest
- —For our legitimate interests, which do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your Rights' section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when that decision-making has a legal or otherwise significant effect on you.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:
- —Temporary blacklisting of IP addresses associated with repeated failed transactions (persists for a small number of hours).
- —Temporary blacklisting of credit cards associated with blacklisted IP addresses (persists for a small number of days).
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the details in the Contact section above.
Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, or to designate an authorised agent to submit requests on your behalf, please contact us using the details in the Contact section above.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media cookies to improve your browsing experience — for example, remembering your login or region so you don't have to re-enter it each visit.
You can control and manage cookies through your browser settings (usually found under "Tools" or "Preferences"). Please note that removing or blocking cookies may impact your experience and some parts of the Site may no longer be fully accessible. For more information visit allaboutcookies.org.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30min–1y |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
Reporting & Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
The length of time a cookie remains on your device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing; persistent cookies last until they expire or are deleted. Most of our cookies are persistent and will expire between 30 minutes and two years from the date they are downloaded.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
If you would like to make a complaint, please contact us by email or mail using the details in the Contact section above.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
slvr.Last updated: 27 October 2025
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